Effective Date: 08/14/2025
Last Updated: 08/14/2025

GG Insurance Solutions (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you communicate with us via SMS, phone, and email. By providing your contact information, you consent to the practices described in this policy.

1. Information We Collect

When you communicate with us, we may collect the following types of information:

Personal Information: Name, mailing address, phone number, email address, date of birth, and any other details you provide.

Insurance Information: Policy numbers, claim details, coverage preferences, and related documents.

Communication Content: The content of your emails, SMS messages, or phone calls (including voicemails).

Technical Data: Metadata such as date/time stamps, IP addresses, and device identifiers.

2. How We Collect Information

We collect information in the following ways:

SMS & Text Messaging: When you opt-in to receive text messages from us, either directly or through a form on our website.

Phone Calls: When you call us, we may log call details or record calls for quality assurance (with prior notice and consent where required).

Emails: When you send us emails, fill out forms, or respond to communications we send.

3. How We Use Your Information

We use your information for purposes including:

Providing insurance quotes, policy servicing, and claims assistance.

Sending policy updates, reminders, and renewal notices.

Delivering marketing and promotional messages (if you have opted in).

Responding to your inquiries and requests.

Complying with legal and regulatory requirements.

4. SMS/Text Message Policy

Consent: By providing your mobile number and opting in, you agree to receive text messages from us.

Frequency: Messages may be sent periodically, depending on your insurance needs.

Opt-Out: You may reply “STOP” at any time to cancel further messages.

Message & Data Rates: Standard carrier charges may apply.

5. Email Communication Policy

Consent: By providing your email, you consent to receiving transactional, servicing, and marketing communications.

Opt-Out: You may unsubscribe from marketing emails at any time via the “unsubscribe” link included in each email.

Security: We take reasonable measures to protect email communications but cannot guarantee security over unsecured networks.

6. Phone Communication Policy

Consent: By providing your phone number, you consent to being contacted via call for policy servicing, renewal reminders, and relevant offers.

Call Recording: Calls may be recorded for quality assurance and training purposes (with notice).

Opt-Out: You may request to be removed from marketing call lists.

7. How We Share Information

We do not sell your personal information. We may share your data with:

Insurance carriers and partners for the purpose of securing coverage or servicing policies.

Service providers who help us operate our business (e.g., CRM systems, marketing platforms).

Legal authorities when required by law.

8. Data Security

We implement reasonable safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no communication method is 100% secure.

9. Your Privacy Choices

You have the right to:

Access the personal information we hold about you.

Request corrections to inaccurate data.

Withdraw consent for marketing communications at any time.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top will reflect the most recent update.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:
GG Insurance Solutions
[Phone Number]
[Email Address]